CADE LLC dba CasaDamí (“CasaDamí,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store, and protect information when you access or use the CasaDamí Key mobile application, website, concierge services, messaging features, events, reservations, and related services (collectively, the “Platform”).

By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy.

1. INFORMATION WE COLLECT

We may collect the following categories of information:

A. Information You Provide Directly

Information you voluntarily provide may include:

• Name

• Email address

• Phone number

• Mailing address

• Date of birth

• Profile photo

• Reservation preferences

• Dining preferences

• Beverage preferences

• Dietary restrictions

• Event preferences

• Concierge requests

• Communication preferences

• Payment information (processed by third-party providers)

• Information submitted through applications, forms, surveys, feedback submissions, or membership requests

• Information you provide through concierge communications or messaging features

B. Membership Information

We may collect information relating to:

• Membership status

• Membership history

• Reservation activity

• Event attendance

• Concierge interactions

• Guest information submitted by members

• Benefits utilized through the Platform

C. Device and Usage Information

When you use the Platform, we may automatically collect:

• Device type

• Operating system

• Mobile carrier

• Browser type

• Device identifiers

• IP address

• Time zone

• App version

• Log data

• Crash reports

• Usage activity

• Interaction with Platform features

• Referral sources

D. Location Information

If enabled by you, we may collect precise or approximate location information from your device.

Location information may be used to:

• Improve concierge services

• Enhance member experiences

• Provide location-based recommendations

• Facilitate reservations and event experiences

You may disable location permissions through your device settings at any time.

E. Communications Information

We may collect and retain information contained in:

• Concierge chat messages

• Customer service communications

• Emails

• SMS messages

• Reservation requests

• Event registrations

• Feedback submissions

• Other communications with CasaDamí

2. HOW WE USE INFORMATION

We may use information for the following purposes:

• Operating the Platform

• Providing membership benefits

• Managing reservations

• Coordinating events

• Delivering concierge services

• Verifying member eligibility

• Processing transactions

• Communicating with members

• Providing customer support

• Personalizing experiences

• Improving services

• Conducting analytics

• Detecting fraud or abuse

• Enforcing our Terms of Use

• Complying with legal obligations

• Protecting the rights, safety, and security of CasaDamí, members, guests, and partners

3. MARKETING COMMUNICATIONS

We may send:

• Membership updates

• Event invitations

• Promotional offers

• Partner opportunities

• Newsletters

• Announcements

• Concierge-related communications

You may opt out of promotional communications at any time by following unsubscribe instructions or contacting us.

Operational, transactional, and account-related communications may continue even if you opt out of promotional communications.

4. PUSH NOTIFICATIONS

The Platform may send push notifications regarding:

• Reservations

• Events

• Membership updates

• Concierge communications

• Account activity

• Promotions

You may disable push notifications through your device settings.

Certain Platform features may be limited if notifications are disabled.

5. HOW WE SHARE INFORMATION

We do not sell personal information.

We may share information with:

Service Providers

Including:

• Cloud hosting providers

• Payment processors

• Reservation systems

• Event platforms

• Communication providers

• Analytics providers

• Customer support providers

• Technology vendors

Hospitality and Event Partners

Where reasonably necessary to provide requested services, reservations, experiences, events, benefits, or concierge assistance.

Professional Advisors

Including attorneys, accountants, auditors, consultants, insurers, and advisors.

Legal Requirements

Where required by law, subpoena, court order, regulatory authority, or governmental request.

Business Transfers

In connection with a merger, acquisition, financing, restructuring, sale of assets, or similar corporate transaction.

6. CONCIERGE COMMUNICATIONS

Communications made through concierge chat, messaging features, support channels, or related communication systems may be monitored, reviewed, stored, and retained for:

• Service delivery

• Quality assurance

• Training

• Security

• Legal compliance

• Dispute resolution

• Fraud prevention

• Operational purposes

7. EVENTS AND PHOTOGRAPHY

CasaDamí events may be photographed, recorded, filmed, livestreamed, or otherwise documented.

Information collected at events may include:

• Attendance records

• Guest information

• Photographs

• Video recordings

• Audio recordings

Such content may be used for operational, promotional, marketing, editorial, and archival purposes.

8. COOKIES AND SIMILAR TECHNOLOGIES

We and our service providers may use:

• Cookies

• Pixels

• SDKs

• Tags

• Analytics technologies

• Similar tracking technologies

These technologies help us:

• Operate the Platform

• Analyze usage

• Improve performance

• Measure engagement

• Personalize experiences

• Maintain security

You may manage certain cookie preferences through your browser settings.

9. DATA RETENTION

We retain information for as long as reasonably necessary to:

• Operate the Platform

• Provide services

• Maintain records

• Resolve disputes

• Prevent fraud

• Comply with legal obligations

• Enforce agreements

Retention periods may vary depending on the nature of the information and applicable legal requirements.

10. ACCOUNT DELETION

You may request deletion of your account at any time through the Platform or by contacting us.

Upon verification of your request, we may delete or anonymize personal information associated with your account, except where retention is necessary for:

• Legal compliance

• Accounting obligations

• Tax obligations

• Security purposes

• Fraud prevention

• Dispute resolution

• Enforcement of agreements

• Other legitimate business purposes

11. DATA SECURITY

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information.

However, no method of transmission over the Internet or electronic storage is completely secure.

Accordingly, we cannot guarantee absolute security.

12. CHILDREN’S PRIVACY

The Platform is not directed to individuals under eighteen (18) years of age.

We do not knowingly collect personal information from children under eighteen.

If we become aware that such information has been collected, we may delete it.

13. CALIFORNIA PRIVACY RIGHTS

California residents may have rights under applicable California privacy laws, including rights to:

• Know what personal information is collected

• Access personal information

• Request correction of personal information

• Request deletion of personal information

• Receive information regarding disclosures of personal information

• Exercise rights without discrimination

Requests may be submitted using the contact information provided below.

We may verify your identity before responding to requests.

14. NEVADA PRIVACY RIGHTS

Nevada residents may have certain rights regarding the sale of covered information under applicable Nevada law.

Although CasaDamí does not sell personal information, Nevada residents may contact us regarding applicable privacy rights.

15. INTERNATIONAL USERS

The Platform is operated from the United States.

If you access the Platform from outside the United States, you understand that your information may be transferred to, processed in, and stored in the United States and other jurisdictions where privacy laws may differ from those in your jurisdiction.

16. THIRD-PARTY SERVICES

The Platform may contain links to or integrations with third-party applications, websites, reservation systems, payment processors, communication tools, event platforms, mapping services, and other services.

CasaDamí is not responsible for the privacy practices of any third party.

We encourage you to review the privacy policies of those third parties.

17. CHANGES TO THIS PRIVACY POLICY

We may modify this Privacy Policy from time to time.

Updated versions will be posted through the Platform and become effective upon posting unless otherwise stated.

Your continued use of the Platform after changes become effective constitutes acceptance of the revised Privacy Policy.

18. CONTACT US

If you have questions regarding this Privacy Policy or our privacy practices, please contact:

CasaDamí
CADE LLC
Newport Beach, California

Email: contact@casadami.com

Website: casadami.com